Service – Related Issues: If our air conditioning or heating service fails to meet the standards promised, such as not resolving the problem, not completing the work within the agreed – upon time frame, or using substandard materials, you may be eligible for a refund. You must notify us of the issue within 7 days of the service completion.
Defective Parts or Equipment: In the event that any parts or equipment provided by us during the service are defective and not due to misuse or improper maintenance on your part, you can request a refund or an exchange. We will cover the cost of replacement parts and any associated labor costs for the exchange.

Notification: To request a refund, you must contact us via phone (+44 7577038867) or email (Jake9KevinMaddocks@outlook.com) and clearly describe the reason for the refund request. Provide as much detail as possible, including the service date, the nature of the problem, and any relevant documentation or photos.
Investigation: Upon receiving your refund request, we will conduct an investigation to verify the issue. This may involve sending a technician to inspect the work or the defective parts. We will strive to complete the investigation within 7 business days.
Refund Decision: Based on the results of the investigation, we will make a decision regarding your refund request. If the refund is approved, we will issue the refund using the original payment method, where possible. The refund will be processed within 15 business days, and you will receive a confirmation email once the refund has been completed.

In cases where the service has been partially completed and you request a refund, we will calculate the refund amount based on the work that has not been completed and the associated costs. You will be responsible for paying for the services that have already been rendered, and the remaining amount will be refunded to you.

Customer – Initiated Changes: If you request changes to the service scope after the work has started and these changes result in additional costs, and then you decide to cancel the service, the additional costs incurred due to your requested changes will not be refunded.
Failure to Cooperate: If you fail to cooperate with our technicians, such as not providing access to your property or not following our pre – service instructions, and as a result, the service cannot be completed or is delayed, we reserve the right not to issue a refund.
Normal Wear and Tear: Refunds will not be provided for issues caused by normal wear and tear of your air conditioning or heating systems, unless covered by our warranty.

In the case of defective parts or equipment, we will exchange the item for a new, fully – functional one. The exchange will be carried out as soon as possible, and we will schedule a convenient time with you for the replacement work. If you prefer a refund instead of an exchange for a defective item, you can follow the refund process described above.