At MADDOCKS PLUMBING & HEATING LTD, safeguarding your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with our website, request our air conditioning and heating services, or communicate with us in any other way.

Personal Information: When you contact us for service inquiries, request quotes, or schedule appointments, we collect personal details including your full name, postal address (primarily within Hampshire, Dorset, Wiltshire, West Sussex, and Berkshire), phone number (+44 7577038867), and email address (Jake9KevinMaddocks@outlook.com). We may also gather information about your property’s air conditioning and heating systems, such as the make, model, and age of existing equipment, to better understand your service needs.

Website Usage Information: When you visit our website, we automatically collect certain non – personal information, such as your IP address, browser type, the pages you visit, the date and time of your visits, and the referring website. This data helps us analyze website traffic, improve user experience, and optimize our online services.

Service Provision: We use your personal information to schedule service appointments, provide accurate quotes, and communicate with you regarding the progress of your air conditioning or heating service. This includes sending appointment reminders, service updates, and notifications about any changes or issues related to your service.

Customer Support: In case you have questions, concerns, or feedback about our services, we use your information to respond promptly and effectively, ensuring your satisfaction.

Marketing and Promotions: With your explicit consent, we may use your contact information to send you promotional materials, special offers, newsletters, and industry – related content. You can opt – out of these marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.

Analytics and Improvement: The website usage information we collect is used for analytical purposes. We analyze trends and patterns to understand how users interact with our website, which helps us enhance its functionality, content, and overall user experience.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. However, we may share your information with trusted partners who assist us in providing services, such as subcontractors who may help with specific service tasks, equipment suppliers, or service providers for website hosting and maintenance. These partners are contractually obligated to maintain the confidentiality and security of your personal information and are only permitted to use it for the specific purposes for which it was shared.

In addition, we may disclose your personal information if required to do so by law, such as in response to a court order, subpoena, or other legal process, or to protect our rights, property, or the safety of our customers and employees.

We implement a variety of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure server technology, encryption of sensitive data during transmission, and access controls to limit who can view and handle your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

You have the right to access, correct, update, or delete your personal information that we hold. To exercise these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable time frame and take the necessary steps to comply with your instructions, subject to applicable legal requirements.

You also have the right to object to the processing of your personal information for marketing purposes at any time. If you wish to do so, please contact us, and we will stop sending you marketing communications.

We use cookies and similar technologies on our website to enhance your browsing experience, remember your preferences, and collect information about how you use our site. You can manage your cookie settings through your browser, but please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our use of cookies, please refer to our separate Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or business operations. We will notify you of any significant changes by posting the updated policy on our website and, if appropriate, sending you an email notification. Your continued use of our website or services after the changes are made indicates your acceptance of the updated Privacy Policy.

If you have any questions, comments, or concerns about this Privacy Policy or our handling of your personal information, please contact us at: